Legend Management Group is a 100% fully COVID-19 vaccinated company and has a mandatory vaccination policy in place.

As our Service Team Trainer, you will support our maintenance onboarding, training, and development programs. You will work at our Home Office in McLean, VA or satellite office as determined and travel to properties as needed. You will report to the Director of Talent Development and Brand Reputation.

Salary Range: $75K-$90K (based on experience) with $6,500 bonus potential

You Will:

• Provide hands-on training in electrical, plumbing, HVAC systems, appliance repairs, and all related training to property and facilities maintenance.
• Help implement training strategies and programs that help achieve the portfolio’s performance goals
• Seek opportunity to use Legend brand through customer experiences
• Look for ways to develop company ‘best practice’ consistencies
• Support the networking and recruiting efforts to hire and retain passionate team members
• Use and incorporate traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, in-house or external workshops, webinars and video content)
• Enhance the skills, productivity, and overall quality of work to distinguish the workplace environment and customer experience
• Help create new training pieces as needed which incorporates Legend’s brand and best practices
• Work with Director of Talent Development, as well as other departments and managers to identify and address community performance concerns.
• Create SMART and personalized training to improve personal and team performance
• Create and follow a training schedule for each quarter based on property/ company needs
• Provide onboarding training to share the values that make Legend and exceptional place to work and an exceptional experience for our customers.
• Assist Director of Talent Development with employee development plans to ensure that employees have the resources needed to be successful.
• Periodically evaluate ongoing programs to ensure they are up to date and reflect Legend’s best practices
• Work with Director of Talent Development to develop opportunities to empower and recognize employees
• Evaluate training effectiveness, success and return on investment and report findings
• Help create training budget numbers for property budgets
• Work with the Director of Talent Development, Director of Maintenance, and Multi-site Service Managers to provide support to Regional Managers, Property Managers and On-Site teams within the Legend portfolio with relation to development
• Complete special projects and performs other related tasks
• Coordinate training courses with team members and their managers via email, Teams, and LMS
• Represent Legend’s brand at networking and industry events and committees and market industry events to team members.
• Maintain a safe training environment and ensure all training programs comply with industry standards and regulations.

You Have:

• 5+ years of multi-family experience with focus in maintenance
• 2+ years of Service Manager experience (preferred)
• 2+ years of Legend Management experience (preferred)
• Microsoft Office and RealPage Product Proficiency
• Strong written and verbal communication skills
• Strong organizational and project management skills
• Bilingual in Spanish (preferred)

Enjoy A Variety of Perks and Benefits Including:

• Great compensation package and bonus plan
• 100% employer-paid health insurance
• Dental & Vision Insurance
• Paid time off - holidays, vacation, sick, administrative, and bereavement
• Company matched 401K
• Apartment rent discount
• Tuition Assistance

About Us:

Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area's most discerning residents for over 35 years. Legend received the 2023 Employee Choice Award through the Swift Bunny employee engagement survey program. The Employee Choice Award is evidence that Legend Management Group team members recognize that our leaders care about team member feedback and are committed to creating positive, productive workplaces, minimizing employee turnover, and sustaining a culture where employees are valued. Our communities are staffed with caring, knowledgeable professionals committed to our residents’ quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident, and partner.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

LIMITATIONS and DISCLAIMER: This job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of tasks, responsibilities, and skills. Team members will be required to follow other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.